The communication results with stakeholders during the year 2022 have been reported to the Board of Directors on December 8, 2022. Details are summarized as below :
|
| Major Categories of Stakeholders |
Stakeholders’ Interests |
Communication Channels and Company’s Responses |
COMMUNICATION RESULTS IN YEAR 2022 (*Note) |
| Employee |
- Remuneration & Benefits
- Career Plan & Development
- Labor Rights Protection & Equality
- Occupational Safety & Physical and Mental Health
|
- Internal Advocacy, Email, Announcement, Electronic Bulletin Board, etc. (periodically)
- The Employee Welfare Committee (periodically)
- Professional Nursing Staff (on call) & Health Lecture (periodically)) & Abundant Health Examination Package (under 40 years old : once/ 2 years ; over 40 years old : once/year)
- Employee Communication Meeting (periodically)
- Questionnaires and Improvement Reports after Implementation of every Activities and Welfare Policies (periodically, over 5 times/year)
- Life and Work Counseling for Junior Employees (first three months after joining the Company)
- Performance Interview (twice/year)
|
- Convene employer-staff meetings quarterly.
- Total 751 employees attend internal/external training courses (including electronic, professional and management courses), amounting to 2,358 hours as of Oct. 31, 2022.
- Performance evaluation and interview records total 216 in the first half of year 2022.
- Conduct on-site physical and psychological wellness consultations by a specialized doctor for 6 times in year 2022. Provide abundant health check-up items, and 160 employees have been taken for health check-up this year.
|
Contact Person：
 HR / Jennifer Chou ,
 +886-3-6662118 ,
 jenniferchou@generalplus.com |
| Customer |
- Product Quality & Delivery Time
- Advanced Technology & System Integration Ability
- Supply Chain Management
- Sales Service & Customers’ Privacy Protection
- Innovative Product Development
|
- Customer Satisfaction Sample Survey (semi-annually)
- Agency Meeting (semi-annually)
- Defective Product Analysis (periodically)
- Customer visits (periodically) & Opinions Feedbacks (on call)
|
- Hold agent meetings in July and December, 2022 to better understand market condition and customer's feedbacks.
- Conduct customer satisfaction surveys with 6 direct account customers.
- Assist customers with defective products analysis.
- Hold quarterly product line strategy meetings in year 2022.
|
| Contact Person：
CS / Zoe Shen ,
+886-3-6662118 ,
zoeshen@generalplus.com |
| Shareholder/Investor |
- Operational Condition & Outlook
- Financial Performance & Dividend Policy
- Risk Management
- New Product Development
|
- Annual Report (annually) & Financial Report (quarterly)
- Analyst Conference (annually) & Shareholders’ Meeting (annually)
- Set up specified sections for “Social Responsibility” and “Stakeholders” in Company’s website. (on call)
- Recruit a full-time specialist to deal with investor relations related issues. (on call)
|
- Announce quarterly press releases in year 2022 to disclose in-time operational results and product information to investors.
- Invited by Grand Fortune Securities to hold annual investors’ meeting in August, 2022.
|
| Contact Person：
IR /Yosica Hsieh ,
+866-3-6662118#1201 ,
yosicahsieh@generalplus.com |
| Government |
- Regulation Compliance
- Information Disclosure & Material Information
- Corporate Governance
- Labor Relations & Gender Equality
|
- Official Letter (periodically)
- Questionnaire Survey (periodically)
- Regulations Advocacy Conference (periodically)
- Market Observation Post System (periodically)
- Corporate Governance Evaluation (annually)
- Labor Inspection (periodically)
|
- Reply 25 TSE's questionnaires as of Oct.31, 2022.
- Participate in the 『2022 Prevention of Insider Trading and Insider Equity Trading Publicity Seminar』 and 『Listed Company Business Advocacy Meeting』 held by the authority with 2 persons.
|
| Contact Person：
Chiarman Office / Grace Hung ,
+886-3-6662118 ,
gracehung@generalplus.com |
Generalplus