The communication results with stakeholders during the year 2023 have been reported to the Board of Directors on December 6, 2023. Details are summarized as below :
|
| Major Categories of Stakeholders |
Stakeholders’ Interests |
Communication Channels and Company’s Responses |
COMMUNICATION RESULTS IN YEAR 2023 (*Note) |
| Employee |
- Remuneration & Benefits
- Career Plan & Development
- Labor Rights Protection & Equality
- Occupational Safety & Physical and Mental Health
|
- Internal Advocacy, Email, Announcement, Electronic Bulletin Board, etc. (periodically)
- The Employee Welfare Committee (periodically)
- Professional Nursing Staff (on call) & Health Lecture (periodically)) & Abundant Health Examination Package (under 40 years old : once/ 2 years ; over 40 years old : once/year)
- Employee Communication Meeting (periodically)
- Questionnaires and Improvement Reports after Implementation of every Activities and Welfare Policies (periodically, over 5 times/year)
- Life and Work Counseling for Junior Employees (first three months after joining the Company)
- Performance Interview (twice/year)
|
- Convene employer-staff meetings quarterly.
- Activities of "Make an appointment with the President" focus on in-depth interviews and communication with employees to convey the Company's strategic goals and cultural shaping.
- Total of 1,124 employees attend internal/external training courses (including electronic, professional and management courses), amounting to 5,762 hours as of Oct. 31.
- Performance evaluation and interview records total 222 in the first half of this year.
- Conduct on-site physical and psychological wellness consultations by a specialized doctor for 6 times this year. Provide abundant health check-up items and 173 employees have been taken for health check-ups this year.
|
Contact Person：
 HR / Jennifer Chou ,
 +886-3-6662118 ,
 jenniferchou@generalplus.com |
| Customer |
- Product Quality & Delivery Time
- Advanced Technology & System Integration Ability
- Supply Chain Management
- Sales Service & Customers’ Privacy Protection
- Innovative Product Development
|
- Customer Satisfaction Sample Survey (semi-annually)
- Agency Meeting (semi-annually)
- Defective Product Analysis (periodically)
- Customer visits (periodically) & Opinions Feedbacks (on call)
|
- Hold agent meetings in July and December 2023 to better understand market conditions and customer feedback.
- Conduct customer satisfaction surveys with 6 direct account customers.
- Assist customers with defective products analysis.
- Hold quarterly product line strategy meetings every year.
|
| Contact Person：
CS / Zoe Shen ,
+886-3-6662118 ,
zoeshen@generalplus.com |
| Shareholder/Investor |
- Operational Condition & Outlook
- Financial Performance & Dividend Policy
- Risk Management
- New Product Development
|
- Annual Report (annually) & Financial Report (quarterly)
- Analyst Conference (annually) & Shareholders’ Meeting (annually)
- Set up specified sections for “Social Responsibility” and “Stakeholders” in Company’s website. (on call)
- Recruit a full-time specialist to deal with investor relations related issues. (on call)
|
- Announce quarterly press releases in year 2023 to disclose in-time operational results and product information to investors.
- Invited by Grand Fortune Securities to hold annual investors' meeting in August, 2023 to illustrate the Company's financial and operational situation for the first half of year 2023.
|
| Contact Person：
IR /Yosica Hsieh ,
+866-3-6662118#1201 ,
yosicahsieh@generalplus.com |
| Government |
- Regulation Compliance
- Information Disclosure & Material Information
- Corporate Governance
- Labor Relations & Gender Equality
|
- Official Letter (periodically)
- Questionnaire Survey (periodically)
- Regulations Advocacy Conference (periodically)
- Market Observation Post System (periodically)
- Corporate Governance Evaluation (annually)
- Labor Inspection (periodically)
|
- Reply 18 TSE's questionnaires as of Oct.31.
- Participated in the "2023 Prevention of Insider Trading and Insider Equity Transactions Publicity Seminar", "Listed Company Business Promotion Seminar" and "2023 Promotion of Adopting International Financial Reporting Standards Publicity Seminar" organized by the Authorities.
|
| Contact Person：
Chiarman Office / Grace Hung ,
+886-3-6662118 ,
gracehung@generalplus.com |