Supplier Management Policy
Generalplus establishes a stable and close cooperative relationship with all suppliers.
With the vision of sustainable development, the quality management, environmental protection,
corporate social responsibility and other management would be incorporated into our sustainable development policy.
Supplier Management Policy
Supply Chain Management
To offer high quality and reliable integrated IC, we work with worldwide top-notch wafer foundries, such as TSMC, UMC, etc, and packaging testing plants, such as ASE, GTK, and YTEC, to carry out full verification at each stage of the production process, truly fulfilling quality management.
According to our annual audit plan and through constant communication with suppliers, Generalplus Technology has helped our suppliers to enhance their quality systems, green procurement, environmental protection, and plant safety measures.
Generalplus Technology evaluates the delivery and quality performance of its major suppliers on a monthly basis and rigorously cooperates with suppliers to make improvements through regular meetings, in order to enhance the stability of product delivery and quality. When a supplier is unable to meet our stringent requirements, it may be removed from our supply chain list via an evaluation process.
Provide Satisfactory Services to Customers with continuous quality improvement.
To contact Generalplus QA, please E-mail at
gpqa@generalplus.com
Upholding the principles of integrity and sustainable development, the Company has established the "Customer Rights Protection Policy" to safeguard customer interests and personal data.
Implementation Status
The Company has established "Customer Service Management Procedures" and "Customer Complaint Handling Regulations" to actively maintain customer relations. We respond to customer needs through regular visits and by providing real-time on-site support. When new products are launched, technical training is organized to help customers quickly master the latest technologies. Our engineering team provides immediate professional support to ensure that customer needs and complaints are resolved promptly.
The Company's customer service contact information is as follows:
Customer Service Hotline: +886-3-6662118 ext. 2070
Customer Service Email:
gpsales@generalplus.com
Customer Complaint Email:
gpqa@generalplus.com
The customer satisfaction survey response rate in 2024 was 100%. The survey covered dimensions such as sales, marketing services, product quality services, R&D services, and new product suggestions. The 2024 survey results indicated that 96% of the overall satisfaction ratings were "Satisfied" or above, demonstrating customer recognition of Generalplus’ services in sales, marketing, product quality, and R&D. The Company will continue to listen to feedback and continuously optimize related services and products to fulfill customer needs.
The Company places high importance on personal data protection. In accordance with the "Personal Data Protection Act," the Company has established the "Personal Data Protection Management Regulations." We strictly protect the personal data of data subjects. Without the consent of the data subject, data will not be provided or disclosed to third parties or non-affiliated enterprises, and is securely stored in the Company's database.
The scope of this policy applies to all employees, customers, and suppliers regarding the collection, processing, utilization, and protection of personal data involved in operational processes. In addition to complying with relevant government laws and regulations and using data within legal limits, the Company strictly protects the personal data of data subjects; without their consent, data will not be provided or disclosed to third parties or non-affiliated enterprises, and is securely stored in the Company's database.
Furthermore, the Company's Personal Data Protection Management Unit is composed of the Human Resources, Administrative Resources, Legal & Intellectual Property, and Information Management departments. The primary mission of this unit is to vigorously protect the security of personal data and safeguard the rights of data subjects. It aims to prevent the theft, tampering, damage, loss, or leakage of personal data, and to promote awareness of personal data protection among all employees.
For the Company's "Personal Data Protection Management Regulations" and "Customer Rights Protection Policy," please refer to the "Sustainable Development / Corporate Governance / Important Regulations" section on our official website.
Quantitative data related to personal data protection policy implementation in 2025 is as follows:
- A total of 74 "Personal Data Storage and Usage Consent Forms" were signed.
- The importance of personal data protection is promoted to employees monthly via the Legal & Intellectual Property E-newsletter.
