| The communication results with stakeholders during 2025 were reported to the Board of Directors on December 10, 2025. Details are summarized below : |
| Major Categories of Stakeholders |
Stakeholders’ Interests |
Communication Channels and Company’s Responses |
COMMUNICATION RESULTS IN YEAR 2025 (*Note) |
| Employee |
- Remuneration & Benefits
- Career Plan & Development
- Labor Rights Protection & Equality
- Occupational Safety & Physical and Mental Health
|
- Internal Advocacy, Email, Announcement, Electronic Bulletin Board, etc. (periodically)
- The Employee Welfare Committee (periodically)
- Professional Nursing Staff (on call) & Health Lecture (periodically)) & Abundant Health Examination Package (under 40 years old : once/ 2 years ; over 40 years old : once/year)
- Employee Communication Meeting (periodically)
- Questionnaires and Improvement Reports after Implementation of every Activities and Welfare Policies (periodically, over 5 times/year)
- Life and Work Counseling for Junior Employees (first three months after joining the Company)
- Performance Interview (twice/year)
|
- Convene employer-staff meetings quarterly.
- Hosted the Company’s 21st Anniversary Celebration and Long-Service Award Ceremony, where 20-Year Service Awards were presented to honor senior employees for their support and dedication. This event served to foster employee interaction and strengthen their sense of belonging to the Company.
- Total of 408 employees attend internal/external training courses (including electronic, professional and management courses), amounting to 1,046 hours as of Oct. 31.
- Performance evaluation and interview records total 211 in the first half of this year.
- Conduct on-site physical and psychological wellness consultations by a specialized doctor 6 times this year. Provide abundant health check-up items and 175 employees have been taken for health check-ups this year.
|
Contact Person：
 HR / Jennifer Chou ,
 +886-3-6662118 ,
 jenniferchou@generalplus.com |
| Customer |
- Product Quality & Delivery Time
- Advanced Technology & System Integration Ability
- Supply Chain Management
- Sales Service & Customers’ Privacy Protection
- Innovative Product Development
|
- Customer Satisfaction Sample Survey (semi-annually)
- Agency Meeting (semi-annually)
- Defective Product Analysis (periodically)
- Customer visits (periodically) & Opinions Feedbacks (on call)
|
- Hold agent meetings in July and December 2025 to better understand market conditions and customer feedback.
- Conduct customer satisfaction surveys with 6 direct account customers.
- Assist customers with defective products analysis.
- Hold quarterly product line strategy meetings every year.
|
| Contact Person：
CS / Zoe Shen ,
+886-3-6662118 ,
zoeshen@generalplus.com |
| Shareholder/Investor |
- Operational Condition & Outlook
- Financial Performance & Dividend Policy
- Risk Management
- New Product Development
|
- Annual Report (annually) & Financial Report (quarterly)
- Analyst Conference (annually) & Shareholders’ Meeting (annually)
- Set up specified sections for “Social Responsibility” and “Stakeholders” in Company’s website. (on call)
- Recruit a full-time specialist to deal with investor relations related issues. (on call)
|
- Announce quarterly press releases in the year 2025 to disclose in-time operational results and product information to investors.
- Invited by Grand Fortune Securities to hold annual investors' meeting in August, 2025to illustrate the Company's financial and operational situation for the first half of the year 2025.
|
| Contact Person：
IR /Yosica Hsieh ,
+866-3-6662118#1201 ,
yosicahsieh@generalplus.com |
| Government |
- Regulation Compliance
- Information Disclosure & Material Information
- Corporate Governance
- Labor Relations & Gender Equality
|
- Official Letter (periodically)
- Questionnaire Survey (periodically)
- Regulations Advocacy Conference (periodically)
- Market Observation Post System (periodically)
- Corporate Governance Evaluation (annually)
- Labor Inspection (periodically)
|
- Reply 17 TSE's questionnaires as of Oct.31.
- Participated in the "2024 Internal Control System Conference for Sustainability Information Management", "2024 Sustainability Report Preparation and Production Function Promotional Meeting for Listed Companies" and "2024 Business Advocacy Seminar for Listed Companies" organized by the Authorities.
|
| Contact Person：
Chiarman Office / Grace Hung ,
+886-3-6662118 ,
gracehung@generalplus.com |